DMS

DMS Testimonials

Hendy Group

"The Showroom module of the Ebbon DACS DMS has proven to be a very powerful tool in our armoury over the past 2 years. The simplicity of the system from a user perspective, coupled with the comprehensive event style structure allows us to provide a consistent and professional approach to our customers, whilst maintaining a level of reporting and control that we had not seen in any other showroom system before. On top of this the power of the CRM module in the system has allowed us to improve our customer management and contact cycle, the likes of which we thought not possible a few years back and the system keeps on providing us with the ability to surprise and delight us and our customers."

John Hendy
Group Systems & Resources Director
www.hendy.co.uk

 

Summit Auto Group, in early 2005, made a decision to replace its existing Dealer Management System with the new and exciting Ebbon-Dacs solution.

This decision was based on the following criteria:

  • The system should be customer focused, in other words it should offer the customer some benefits that they would notice. From which view point did the designers begin? Was the customers view a major part of the design strategy?
  • The system should be transparent and allow real time visibility of operations within the business. Compliance and progress should be visible to all levels of management to facilitate good control of the business.
  • The system, and the system supplier, should be a close fit with the company’s ethos and values and high view of customer service.
  • The system should have as its technological base modern, future-proofed, open technology that is world class and proven.
  • Business Process should be woven into the fabric of a system in the twenty first century. This needs to go beyond work flows. The event based structure of Ebbon-Dacs gives flexible but controllable business process.
  • The accounting system is important. Ebbon–Dacs have chosen a marriage with an existing, world class accounting package. This changes the picture for motor trade accounting. It places our finance departments back in the main stream of accounting disciplines and broadens the skill pool available to us. The system provides a high level of functionality and modern accounting controls.

"These were the main criteria driving the decision to purchase, following which a detailed functionality audit was carried out on the system to ensure it met requirements and matched legacy systems as a minimum. The final decision was made following an exhausting review of three systems. The system has done a good job of replacing a highly established legacy DMS solution and is now bringing new benefits to the business. With our continued relationship with Ebbon-Dacs we have the opportunity to move our business forward in ever more creative ways with our particular focus on being the best customer service provider."

Paul Norman
On behalf of Summit Auto Group